Our philosophy from day one has always been to treat our customers the same way we would like to be treated as customers. Our sole purpose is to deal with you one on one and we will use any information you provide to us only for that means.
What information do we collect?
When visiting our web site, you may provide us with two types of information: personal information you voluntarily choose to disclose that is collected on an individual basis, and Web site use information gathered on a collective basis as you and others browse our Web site.
- Order Information: The billing and shipping information collected during checkout. This includes your name, billing and shipping addresses, and contact phone number and email address.
- Website Use Information: This information is automatically collected as you browse through our website. It includes the date and time of your visit, the address of the site you came from before visiting our site, search terms used to find our site, any pages viewed on the site, and keywords used to look for products on our site. We do not collect any personally identifiable information via this process.
- Email Information: You may choose to receive notifications about our products and special promotions. In order to subscribe you to these notifications, we need to collect your name and email address. This information is also collected during checkout.
- Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.
Also, if you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses for future reference.
How do we use this information?
We use any information we collect only to provide you with the service you've requested. We use your Order Information to process and ship your order, to send you payment and shipping notifications, and to communicate with you should the need to do so arises. We use the anonymous Website Use Information for statistical purposes: to identify which pages and keywords on our website are the most popular, which helps us further improve our website to provide you with an even better shopping experience. We use your Email Information in order to send you notifications about new products and special promotions.
How do we protect your information?
Your privacy is very important to us. To keep your private information secure, we employ the latest software, hardware, and procedural safeguards. All personnel that have access to your private information have been highly trained in matters of information security and confidentiality.
Any Order Information transmitted online is encrypted and cannot be viewed by any third party. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP.
Sharing information with third parties
We use third parties to facilitate our business, including, but not limited to, processing credit card payments, delivering packages, and sending email. These and other trusted third parties may have access to your personal information for use only in connection with these business activities. We may also disclose your information if required by federal or state law, a court order, or to assist in investigation and prosecution of fraudulent activities. We will never sell or share your information with anyone, with exception of the aforementioned cases.
Our site uses "cookies" (small files that are stored by your browser on your computer's hard drive) in order to store items in your shopping cart, and to collect Website Use Information. Most browsers have cookies enabled by default. You can also change most browsers' settings not to accept cookies.
Newsletters and promotional emails
We may use your Email Information to send you educational and marketing messages outlining our products and special promotions. If you do not want to receive these e-mails, you may opt-out during checkout by unchecking the appropriate box in the online checkout form, or at any time by sending a blank e-mail to firstname.lastname@example.org, with "Unsubscribe" in its subject.
How can you access and correct your information?
You may contact us to request access to all your personally identifiable information that we collect online and maintain in our database.
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