Todays Concept - Everything Your Home Should Have

Here at Todays Concept we offer the newest, most top-notch products from the world's leading home appliance manufacturers - at best prices available online.

We invite you to discover our innovative and labor-saving products, designed based on insights into real consumer needs and desires. We hope that those products will make your life a little easier.

Below are some common questions our customers have asked:

• What is your pricing policy?
• What is your cancellation policy?
• What is your return policy?
• How I can contact you?
• What if I need more information on some of your products?
• Do you offer gift wrapping?
• What is your disclaimer?
• What is your privacy policy?
• What is your advertising policy?
• Can I fax or mail my order?
• Can I ship my order to an address other than the billing address on my credit card?
• What are your shipping rates?

What is your pricing policy? 

We will not be undersold. We will match any published price (available to the general public) for the same product. If you see the same product, at another retailer, at a lesser price within 30 days of your purchase, send us a copy of the ad, and we will refund the difference. This offer excludes product that may be out of stock by that retailer and if the retailer charges shipping on that item, it must be included in the pricing to establish the TRUE price difference if any.

What is your cancellation policy? 

If you would like to cancel your order for any reason, please call us at 877-335-6644. If your order has not yet shipped, the full amount (including shipping) will be refunded to you.

However, if your order has been shipped, we cannot cancel it, and you must make arrangements with one of our representatives to return the order to us when it arrives. In that event, you will be charged a 10% restocking fee and your shipping will not be refunded.

What is your return policy? 

Everyone at Todays Concept shares a philosophy of wanting to help our customers find just the right product to fit their needs and be pleased with their purchase. We offer a 30-day return policy. If you want to return a product please contact us at with your name, address, and invoice number (found at the top of each invoice). We will then email you a Return Authorization Number, which is good for 15 days. We do not accept returns without an R.A.# on the outside of the carton. Please print and fill out the Return and Exchange Form and include with shipment.

Please make sure that returned merchandise is in original condition and in its original carton. We cannot accept returns on air conditioners. Upon receipt of your return, we can issue an exchange, replacement credit (which automatically gets applied to your next order) or send you a refund. Refunds to your credit card are made on the day after your return is processed, and refund checks are mailed within 2 weeks. Shipping charges are not refundable. If you were not charged shipping on your order, then you will be charged our normal shipping rate when we receive your return.

There is a 10% re-stocking charge on all merchandise returned for credit. Defective items will be returned for exchange. Returns for credit on defective items are subject to the re-stocking fee. Items that are being exchanged for a similar or equivalent product will not be charged a restocking fee. Some products like cleaning agents are not returnable if the seal or wrap is broken.

If you have questions about a product that you recently purchased, email or call a Todays Concept Product Specialist. We want your experience with Todays Concept to be a pleasant one.

How I can contact you? 

	Todays Concept 140 58th St, Suite 7K Brooklyn, NY 11220, USA
	Email Customer Service with any questions on previous orders or feedback you may have. Email Sales with product related questions and product purchasing.
	Toll-free within the United States: 1-877-335-6644 Overseas: International access code for your country + 1 + 718.369.1524
	Operators are standing by: 9 am - 6 pm EST Monday through Thursday 9 am - 4 pm EST on Friday
	Directions to our showroom: By car: Take the Exit 23 from Brooklyn-Queens Expressway to 39 St, turn to 1st Ave, and follow it down to the security checkpoint on 58 St / 1st Ave. By train: N or R to 59th Street

What if I need more information on some of your products? 

We are here to serve you, our valued customer. Our philosophy from day one has always been to treat our customers the same way we would like to be treated as customers. If for any reason, you are not satisfied with this website products, then please let us know. If you have any unsolved questions, please email us at .

Do you offer gift wrapping? 

We offer gift wrapping for a charge of $6.00 per item. If you would like your item gift wrapped, please place your order. In the checkout screen there will be a box offering gift wrapping. Check the box and your order will be gift wrapped. Please note that if you need one item gift wrapped, you must order it seperately.

What is your disclaimer? 

Todays Concept does not represent or warrant that the information accessible via this site is accurate, complete or current. Price and availability information is subject to change without notice. Except as specifically stated on this site, neither Todays Concept nor any of it's directors, or employees will be liable for damages arising out of or in connection with the use of this site.

What is your privacy policy? 

This is a short summary of our privacy policy. Click here to view the full version of the privacy policy.

Our philosophy from day one has always been to treat our customers the same way we would like to be treated as customers. Our sole purpose is to deal with you one on one and we will use any information you provide to us only for that means. We need to collect certain personal information so that we can process your order and notify you of its status. We will never sell or share this information with others, except as follows:

• When it is necessary to do so, to process your payment or deliver your order.
• When required by federal or state law.

Our site uses "cookies" (small files that are stored by your browser on your computer's hard drive) in order to store items in your shopping cart, and to collect information such as:

• the date and time of your visit;
• any pages viewed on the site;
• keywords used to look for products on our site;
• the address of the site you came from before visiting our site;
• search terms used to find our site.

This information is not personally identifiable, will not be shared with anyone else, and will be used exclusively by us to improve our site and provide you with even better service. You can usually change your browser settings not to accept cookies.

Occasionally, we may ask you to take part in customer surveys. We will use the information gained from such surveys to further improve our site and services, in order to provide you with an even better shopping experience. These surveys are usually handled by trustworthy third parties - for more information on survey privacy, please read the privacy policy associated with the particular survey.

We may use your e-mail address to send you educational and marketing messages outlining our products and special promotions. If you do not want to receive these e-mails, you may opt-out by unchecking the appropriate box in the online checkout form, or by sending a blank e-mail to newsletter@todaysconcept.com, with "Unsubscribe" in its subject.

What is your advertising policy? 

We do not currently accept third-party advertising on our web site, nor do we receive funding from the display of commercial content. If this policy should change in the future, any advertising will be clearly identifiable as such, and will be distinguishable from editorial content.

Can I fax or mail my order? 

Yes, simply print and fill out the Fax/Mail Order Form, and fax or mail it to us.

Can I ship my order to an address other than the billing address on my credit card? 

You will need to fill out a Credit Card Verification Form, and fax it to (718) 732-2013, so that we may process your order without delay. Alternately, if your credit card is issued in the U.S. or Canada, you may want to call your bank and add the shipping address to your account.

What are your shipping rates? 

US Shipping Options

All ground orders are shipped within 3 business days from time of order. Our cut off time for shipping orders is 1PM EST. All orders shipped to standard residential or commercial address are delivered via Fedex or DHL. If you have any specific delivery instructions, please include them with your order.

Orders shipping to a P.O. Box will be shipped via USPS Priority Mail™. P.O. Boxes are not eligible for 2nd Day or Next Day shipping. If you would like to choose either of those options, you must provide us with a physical address.

Please note: All orders are delivered Monday through Friday only. Saturday delivery is not available at this time.

Orders placed after 12 pm will be processed the next business day.

Please note that orders outside the United States may be subject to additional customs duties and fees. Todays Concept is not responsible for any of these duties and fees.