Todays Concept - Everything Your Home Should Have
Here at Todays Concept we offer the newest, most top-notch products from the world's leading home appliance manufacturers - at best prices available online.
We invite you to discover our innovative and labor-saving products, designed based on insights into real consumer needs and desires. We hope that those products will make your life a little easier.
Below are some common questions our customers have asked:
If any of the questions you would like to ask are not covered here, please email us at:
What is your pricing policy?
We will not be undersold. Therefore, within 30 days of your purchase from Todays Concept, we will match any lower publicly available price (product price plus applicable shipping costs) for the same in-stock product provided by another online retailer. Simply send us a copy of the ad, including the related website address, and we will refund the difference to you.
This pricing policy offer excludes other retailer out-of-stock product and, if the retailer charges additional shipping, then shipping will be added as part of the pricing to establish the price difference if any.
What is your order cancellation policy?
Customers may cancel their order for any reason by calling us immediately at (877) 335-6644. If the order has not yet shipped, the full amount (including shipping charges) will be refunded to you.
Unfortunately, if the order has been shipped, then the order has been fulfilled and we obviously cannot cancel the order. Therefore, you must make arrangements with one of our product specialists to return your order to us in the original condition and packaging after you receive it. For orders returned in original condition and packaging, a 10% restocking fee will apply and shipping costs will not be refunded. If shipping was not charged on your order, then our normal shipping rate will be deducted when we calculate the return refund as we originally paid the shipping expense.
What is your return policy?
Todays Concept offers a 30-day return policy. If you want to return a product please visit our ONLINE RETURN CENTER.
We do not accept returns without an R.A.# on the outside of the carton. Please make sure that returned merchandise is in original condition and in its original carton. We cannot accept returns on air conditioners. Upon receipt of your return, we can issue an exchange, replacement credit (which automatically gets applied to your next order) or send you a refund. Refunds to your credit card are made on the day after your return is processed, and refund checks are mailed within 2 weeks. Shipping charges are not refundable. If you were not charged shipping on your order, then you will be charged our normal shipping rate when we receive your return.
There is a 10% re-stocking charge on all merchandise returned for credit. Defective items will be returned for exchange. Returns for credit on defective items are subject to the re-stocking fee. Items that are being exchanged for a similar product will not be charged a restocking fee. Some products like cleaning agents are not returnable if the seal or wrap is broken.
If you have questions about a product that you recently purchased, email or call a Todays Concept Product Specialist. We want your experience with Todays Concept to be a pleasant one.
How I can contact you?
190 Whitman Ave.
Edison, NJ 08817, USA
||Email Customer Service with any questions on previous orders or feedback you may have.
Email Sales with product related questions and product purchasing.
||Toll-free within the United States:
International access code for your country
+ 1 + 732.947.3211
||Operators are standing by:
9 am - 6 pm EST Monday through Thursday
9 am - 2 pm EST on Friday
||Directions to our showroom:
By train: Take the New Jersey Transit - Northeast Corridor train toward Jersey Avenue. Get off at Metuchen and take the 810 bus at Main St. and Woodbridge Avenue. The bus leaves you off at State Highway 27 and Vineyard Road. Walk down Vineyard Road for approx 300 yards and make left turn onto Whitman. We are located on the corner.
- Via NJ Turnpike I-95: Drive to Exit 10 and get on to the 287. Take Exit 2B on 287. Take jughandle on right to Vineyard Road. Drive down Vineyard Road for approx 300 yards and make left turn onto Whitman. We are located on the corner.
- Via Route 27: Take Route 27 and turn onto Vineyard Road. Drive down Vineyard Road for approx 300 yards and make left turn onto Whitman. We are located on the corner.
What if I need more product information?
If you want or need additional product information, then please let us know by emailing us at firstname.lastname@example.org.
Do you offer gift wrapping?
Yes, for a fee of $6.00 per order item. If you would like your order item(s) gift wrapped, please check the box offering gift wrapping in the Checkout screen. Please note that if you order multiple items, but do not want them all gift wrapped, you must place two separate orders segregating gift wrapped from non-gift wrapped items.
What is your disclaimer?
Todays Concept does not represent or warrant that the information accessible via this site is accurate, complete or current. Price and availability information is subject to change without notice.
Except as specifically stated on this site, neither Todays Concept nor any of it's directors, or employees will be liable for damages arising out of or in connection with the use of this site.
Our philosophy is to treat our customers the same way we would like to be treated as customers. We do not sell customer information nor share it unless required to do it by federal or state law. Our sole purpose in collecting information is to fulfill your order and notify you of the order status.
Our site uses "cookies" (small files that are stored by your browser on your computer's hard drive) in order to store items in your shopping cart, and to collect information such as:
- the date and time of your visit;
- any pages viewed on our website;
- keywords used to look for products on our site;
- the address of the site you came from before visiting our site;
- search terms used to find our site.
This information will not be shared with or sold to anyone else, and will be only be used to improve our website and enable us to provide you with even better service. If desired, you can usually change your browser settings not to accept cookies.
Occasionally, we may ask you to take part in customer surveys to further improve our website and services, in order to provide you with a better shopping experience.
We may use your e-mail address to send you educational and marketing messages outlining our products and special promotions. If you do not want to receive these e-mails, you may opt-out by unchecking the appropriate box in the online checkout form, or by sending a blank e-mail to email@example.com, with "Unsubscribe" in its subject.
What is your advertising policy?
We do not currently accept third-party advertising on our web site, nor do we receive funding from the display of commercial content. If this policy should change in the future, any advertising will be clearly identifiable as such, and will be distinguishable from editorial content.
What payment methods do you accept?
If paying by PayPal, your shipping address must be confirmed by PayPal. We do not accept PayPal payments with unconfirmed shipping addresses.
- All major credit cards, Personal checks, Postal money orders, PayPal, and Cash payments in case of a local pickup
Can I fax or mail my order?
Yes, simply print and fill out the Fax/Mail Order Form, and fax or mail it to us.
Can my order be shipped to an address other than my credit card billing address?
So that we may process your order without delay, we prefer that you ship to the billing address. To expedite processing of your order, we advise that you call your bank and add the shipping address to your account.
Do you accept international orders?
Yes, we do.
Please note that customs duties and / or brokerage fees may be charged by the shipping company or your country's customs. Todays Concept is not responsible for paying any of these duties or fees.
All of our electric appliances comply with the US electric standard (120V, 60 Hz, Type A or Type B plug). It is not recommended to use a US appliance in a country which uses a different electric standard. In most cases, using an appliance outside the US voids the manufacturer's warranty, even if an appropriate adapter is used.
What are your shipping options and rates?
US Shipping Options
All ground orders are shipped within 2 business days from time of order (most are shipped much sooner than that). Our cut off time for shipping orders is 12 PM (Noon) EST. All orders shipped to standard residential or commercial address are delivered via FedEx, or USPS. If you have any specific delivery instructions, please include them with your order.
Orders shipping to a P.O. Box will be shipped via USPS.
We use real-time rates from FedEx, and the US Post Office. Because these rates are subject to change, we have provided you with a shipping rate calculator on each product page and on the checkout page. Click on the "shipping rates" tab and enter your zip code and state to see the available rates for an item.
Please note that the shipping calculator is a tool to give you a shipping cost, not an expected date of arrival. If you wish to have a more accurate expected delivery date, please call our customer service department at 877-335-6644.